Troubleshooting

This guide covers common issues and troubleshooting steps for AliasVault encountered during installation, updates or general maintenance.

• Troubleshooting
  • Check Docker Container Status
  • Check AliasVault Text Logs
  • Common Issues
    • 1. No emails being received
    • 2. Forgot AliasVault Admin Password
  • Other Issues

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Check Docker Container Status

For any issues you might encounter, the first step is to check the Docker containers health. This will give you a quick insight into the status of the individual containers which will help you identify the root cause of the issue.

1. Check the Docker container running status:

   $ docker compose ps
   

2. Check the Docker container logs

   $ docker compose logs
   

3. Try restarting the Docker container

   $ docker compose restart
   

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Check AliasVault Text Logs

All AliasVault services log information and errors to text files. These files are located in the logs directory. You can check the logs of a specific service by running the following command:

$ cat logs/[service-name].txt

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Common Issues

Below are some common issues you might encounter and how to troubleshoot them.

1. No emails being received

If you are not receiving emails on your aliases, check the following:

• Verify DNS records are correctly configured
• Ensure ports 25 and 587 are accessible
• Check your server’s firewall settings
• Verify that your ISP/hosting provider allows SMTP traffic and does not block port 25

Refer to the installation guide for more information on how to configure your DNS records and ports.

2. Forgot AliasVault Admin Password

If you have lost your admin password, you can reset it by running the aliasvault reset-admin-password option. This will generate a new random password and update the secret. After that it will restart the AliasVault containers to apply the changes.

1. SSH into the aliasvault container:

   $ docker compose exec -it aliasvault /bin/bash
   

2. Run the reset-admin-password.sh script:

   $ aliasvault reset-admin-password
   

3. Remember the password outputted by the step above. Then quit out of the SSH session (ctrl+C) and then restart the container:

   $ docker compose restart
   

4. You can now login to the admin panel (/admin) with the new password.

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Other Issues

If you encounter any other issues not mentioned here and need help, please join our Discord server or create an issue on the GitHub repository and we will be happy to help you out.

Find all contact information on the contact page of our website: https://www.aliasvault.net/contact